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Privacy Policy

Last updated: February 21, 2026

1. Introduction

Hyderabad City Drivers ("HCD," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at hyderabadcitydrivers.com and related driver-on-hire services ("Services").

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

a) Information You Provide

  • Account Information: Name, email address, phone number when you sign up or book a driver.
  • Booking Information: Pickup/drop locations, service type, date, time, vehicle type, and trip details.
  • Communication Data: Messages, emails, or calls you exchange with us for support or inquiries.

b) Information Collected Automatically

  • Device Information: Browser type, operating system, device type, screen resolution.
  • Usage Data: Pages visited, time spent, clicks, and navigation patterns on our website.
  • Location Data: GPS coordinates when you use the location picker or enable location services for pickup/drop selection.
  • Cookies: We use cookies and similar technologies to improve user experience and analyze website traffic.

c) Information from Third Parties

  • Google Sign-In: If you sign in with Google, we receive your name, email, and profile picture from Google.
  • Firebase Authentication: We use Firebase for secure email link authentication.

3. How We Use Your Information

  • To process and manage your bookings.
  • To assign and connect you with available drivers.
  • To communicate booking confirmations, updates, and support.
  • To send booking receipts and fare breakdowns.
  • To improve our website, services, and user experience.
  • To ensure safety and prevent fraud.
  • To comply with legal obligations.
  • To send promotional offers and updates (with your consent, and you can opt out anytime).

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

  • With Drivers: Your name, pickup address, and phone number are shared with the assigned driver to complete the trip.
  • Service Providers: We use third-party services like Firebase (authentication & database), LocationIQ/OpenStreetMap (maps), and cloud hosting — they may process your data as per their privacy policies.
  • Legal Requirements: We may disclose information if required by law, court order, or government authority.
  • Safety & Security: To protect the rights, safety, and property of HCD, our customers, drivers, or the public.

5. Data Storage & Security

  • Your data is stored securely using Firebase (Google Cloud) with encryption at rest and in transit.
  • We implement industry-standard security measures including HTTPS/SSL, access controls, and secure authentication.
  • Despite our best efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
  • We retain your data for as long as your account is active or as needed to provide Services. After account deletion, data may be retained for legal and audit purposes for up to 3 years.

6. Cookies

We use cookies and local storage to:

  • Keep you signed in across sessions.
  • Remember your preferences and booking history.
  • Analyze website usage patterns.

You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
  • Opt-out: Unsubscribe from promotional communications at any time.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at info@hyderabadcitydrivers.com.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Your continued use of our Services after any changes constitutes acceptance of the revised Privacy Policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any grievances regarding the processing of your information, you may contact our Grievance Officer:

12. Contact Us

For any questions about this Privacy Policy, contact us at: